Techopedia, an information technology education website that provides insight and inspiration to information technology professionals describes the term Information and Communication Technology (ICT) as “all the technology used to handle telecommunication, broadcast media, intelligent building management systems, audiovisual processing and transmission systems, and network-based control and monitoring functions.”

Many forms of businesses are moving from traditional ways of doing business. Even trades like agriculture and forest logging that are known to be labour intensive use computers at one point or another in their operations. Issues like data analysis and information processing are easily executed with the aids of computers.

Information Communication Technology is preferred by many businesses and customer since it eases time spend in queues outside offices and the home. Businesses can transact from their office as customers can do so in the comfort of their homes. Also, it reduces the risk of people carrying huge sum of money which can be lost at any time.

The coming of ITC has enabled companies to increase production with the aid of computer programs. The computer aided production usually reduces labour costs since a computer can perform job that would have been done by many people.

In addition to reduced labour costs, ITC also reduces travelling cost of executives. Traditionally, company executives would fly overseas to attend trade conferences. The advent of ITC has enabled such conferences to be done via video when executives are at their offices.

ITC has enables marketing executives to keep track of the number of products that are needed by the customers. In that case, the business will produce products according to their demand and reduce overproduction of items that are not in demand.

Since the world has become a global village, ITC has helped most companies to open new markets in other countries. The businesses can push for sales across the globe without actually meeting the customers or opening offices in the customers’ host countries.

The other benefit that ITC has brought to business is that transactions can be done in real time. When a customer pay for goods and services using online platforms, the payment can reflect to the supplier’s accounts the same time the payment is done anywhere in the world.

Customers tend to make queries about goods and services. ITC has enabled businesses to respond to customer needs through instant mobile Apps and text messages. On computers, the business can respond using emails and websites’ “Frequently Asked Questions” sections.